The Elite list of Top Ten BPO (Business Process Outsourcing) Companies in India

--By Sagar Satapathy, Editor-in-Chief

BPO (Business Process Outsourcing) has become the latest 'buzzword' for young career aspirants in India. BPOs not only attract millions of young job seekers, they also open numerous options for the companies that want to outsource their work.

To help out both job aspirants and clients, we have This article has listed the top ten BPO firms that deliver the best in terms of both customer and employee satisfaction. Our list is based on the Internet reviews, media reports, market research and feedbacks from students, employees and clients.

These companies listed here may not tell you about the pay structure, benefits and other terms and conditions, but they are the best in Indian BPO industry.

Please note that we have just listed (not ranked) the following BPOs. They are not listed in the order of their rankings as shown below. We are unable to rate them as #1 - #10, as they all hold equal importance for us and probably for others. Here you go:

1. Genpact

Founded in 1997, Genpact has emerged as the largest employer in the IT and BPO operations with more than 50,000 employees. Genpact helps clients improve the ways in which they do business by continuously improving their processes. The company achieved another milestone by acquiring Citi BPO for USD 630 million in 2007.

Genpact has more than 30 operations centers in nine countries including India, China, United States and Philippines. In India, Genpact has branches in Gurgaon, Bangalore, Delhi, Kolkata, Hyderabad and Jaipur.

2. WNS Global Services

WNS Global Services is a leader in business process outsourcing (BPO) operations. The company has proved itself in critical business processes, by catering to the needs of both Indian and foreign clients. WNS Global Services offers services in various fields such as travel, insurance, finance, healthcare, manufacturing and other professional services. It also deals with accounting, HR and payroll.

The corporate office of WNS Global Solution is located in Mumbai. In addition to four Indian locations, the company has branches in the UK, USA, Sri Lanka and Romania.

3. GE India

GE has been a leader in Indian BPO industry, although some other companies have emerged as
front-runners in the last few years. GE is made up of six businesses, each of which has a separate division for operations. The six business operations of GE are GE Commercial Finance, GE Infrastructure, GE Healthcare, GE Money, GE Industrial and NBC Universal.

GE India has its head office at John F. Welch Technology Centre in Bangalore. It also has branches in Gurgaon and Delhi.

4. TCS BPO

Although TCS (Tata Consultancy Services) began its operation as a software company and is considered as one of the top three IT companies in India, it excelled in BPO operations within a short period. TCS BPO is undoubtedly one of the leading BPO Companies in India. In 2006, TCS BPO was named as one of the world’s top BPO providers by the International Association of Outsourcing Professionals.

TCS BPO offers quality services in areas such as Finance & Accounting, Banking, HR Outsourcing, KPO, Insurance, Payroll, Healthcare, Telecom, Media, Travel and Entertainment. TCS operates from more than 41 countries and has more than 155 offices across the globe. Its head office in India is located in Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad, Pune, Lucknow and many other places in India.

5. IBM Daksh

Daksh is a big name when it comes to Indian BPO industry. Even before it was acquired by the IBM, Daksh always received awards and recognition for excellent employee and customer satisfaction. The company has 14 service delivery centers in India (4 in NCR, 4 in Bangalore, 1 each in Mumbai, Pune, Kolkata and Chandigarh). It also has two branches in Manila, Philippines.

IBM Daksh offers solutions in Customer Relationship Management (CRM), financial services, industrial services, communication, travel, retail, hospitality and distribution industries. The company has both call centers and back office operations.

6. Accenture

Accenture is a global management consulting, technology services and outsourcing company, which is committed to delivering the best when it comes to client and employee satisfaction. Accenture has a good track record in Indian BPO industry. It has received accolade both in India and abroad.

Accenture offers services in Airline, Automotive, Banking, Finance, Communications, Energy, Electronics, Insurance, Media, Entertainment, Health, Public Services, Travel and many other areas. Accenture has offices and operations in more than 150 cities across the world. In India, it has offices in Bangalore, Pune, Hyderadabad, Mumbai, Delhi and Gurgaon.

7. Transworks

Transworks BPO is a part of Aditya Birla Group in India. It is now known as Aditya Birla Minacs. Aditya Birla Minacs recently featured in the Leaders category of the 2008 Global Outsourcing 100. The list was released by the International Association of Outsourcing Professionals (IAOP).

The company has offices in six countries including India, USA, Canada and Philippines. In India, its head office is located in Bangalore. It also has branches in Mumbai and Baroda. The key services offered by Trnasworks or Aditya Birla Minacs are knowledge process outsourcing and integrated marketing services that include sales, customer service, back office administration and channel support operations.

8. Wipro BPO

Wipro BPO, powered by its parent company Wipro Technologies has achieved significant growth over the past few years. After the acquisition of Spectramind in 2002, Wipro BPO took a quantum jump in the BPO services. It operates from 9 different locations in the world including India and Eastern Europe.

Wipro BPO offers BPO services in Banking, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom, Healthcare, HR Services, Legal Process Outsourcing and Knowledge services. Wipro BPO is now called as Wipro Spectramind.

9. HCL BPO

Like Wipro and TCS, HCL BPO is powered by the leading IT company HCL, which was founded by Shiv Nadar in 1976. HCL BPO is one of the early players in the BPO industry. It has more than 12,000 professionals working from India and Northern Ireland. HCL BPO runs 11 centers in India, two centres in UK and one centre in Malaysia. HCL BPO Services is the largest in Northern Ireland.

HCL BPO offers services in Telecom, Retail, Banking, Finance, Insurance, Manufacturing, Supply Chain Management, Accounting, Knowledge Process Outsourcing, Legal and Technical Support Services. It ranked third in Highest Satisfaction for Business Process Outsourcing by the Black Book of Outsourcing in 2007.

10. Convergys

Convergys India is a part of Convergys Group, which is headquartered in Cincinnati, Ohio. It has 77 customer contact centers, three data centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia. In India, Convergys has branches in Bangalore, Hyderabad, Mumbai, Delhi, Pune and Thane.

Convergys is known for high-value services and client satisfaction. It offers services in Communications, Financial Services, Healthcare, Government, Manufacturing, Retail, Insurance, Technology and Transportation. Convergys has both call centre and blended processes.