New Delhi: Even as the largest online payment and money-transfer service in the world, PayPal continues to suspend the personal/gift payments to and from India, freelancers and service providers in the country have accused PayPal of monopoly and playing with the lives of people.

PayPal has been reversing all personal/gift payments to and from India since the last week of January. The company did not even bother to notify people about the changes. People came to know about this issue, only when their payments were reversed.

In most cases, people have incurred charges towards reversal and reconversion. The latest reports suggest that withdrawal of money to Indian banks is also affected. PayPal seems to be unwilling to take responsibility of the losses suffered by the people, leaving them disappointed.

A large number of people, including the software developers, coders, freelance writers, journalists and SEOs are having a tough time because of the PayPal problem. PayPal hasn't given a time frame when the suspended services will be restored. They also refused to reveal what prompted them to suspend personal payments to and from India.

Whenever any payment is reversed, PayPal sends an email to the customer, saying -

Hello XXXX,

Your payment of YYY has been sent back to the sender of the payment.

We reversed this payment because we have stopped allowing personal payments to be sent to or from India.

If this was a payment for a purchase of goods or services, and not a personal payment, then you may contact the buyer and have him or her resend the payment as follows:  (a) click the Send Money tab, (b) select "Goods," and (c) provide a shipping address.

If this payment was a personal payment such as a gift, then we have requested that the sender find another payment method until we restore personal payments to and from India.

We are trying to resolve this issue as quickly as possible and we're sorry for any inconvenience.

Thank you,

PayPal

Regarding the withdrawal of money to Indian Bank Accounts, PayPal says -

We are currently experiencing an issue processing bank transfers to India bank accounts. We sincerely regret the inconvenience it has caused you. As a result there may be some delays in both withdrawals and random deposits. We are doing everything we can to process your withdrawal as soon a possible; however, we do not have a specific time frame to share at this time.